RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the email receipt or proof of purchase.

To start a return, you can contact us at info@auraplus.ca. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@auraplus.ca

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-refundable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The speediest way to facilitate is an exchange is to return the item you received. Once the return is accepted, please make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING POLICY

SECTION 1 – GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

SECTION 2 – SHIPPING COSTS

Shipping costs are stated during checkout. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

SECTION 3 – DELIVERY TERMS

In general, shipments are in transit for 2 – 7 days.

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For a change of delivery address requests, we can change the address at
any time before the order has been dispatched.

Aura Plus will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

SECTION 4 – TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales tax has already been applied to the price of the goods as displayed on the
website.

SECTION 5 – CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Returns Policy
Parcels are insured for loss and damage up to the value as stated by the
courier.
For a parcel damaged in transit, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

For a parcel lost in transit, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

SECTION 6 – CUSTOMER SERVICE

For all customer service enquiries, please email us info@auraplus.ca